Quality Management


DURATION:  2 DAYS (6 PDU / contact hours per day)

The two-day Quality Management course focuses on qualitative and quantitative approaches project managers use to ensure projects and ongoing operations meet quality requirements and cost and schedule demands. Each strategy is applied to the project life cycle to provide a model for improving results at various project stages. Continuous process improvement techniques are emphasized as a means of improving productivity and performance.



The course is designed to enable participants to:

  • Define quality
  • Explain the importance of change management as it relates to continuous quality improvement
  • Explain the relationship between project management and quality
  • Review the history of quality management
  • Explain the need for quality management
  • Interpret various diagrams and charts
  • Conduct simple probability analyses
  • Interpret control charts
  • Apply sampling plans
  • Apply total quality management (TQM) tools
  • Explain TQM principles and functional deployment
  • Explain Deming’s 14 Points
  • Demonstrate and explain the Red Bead Experiment
  • Explain the basics of process improvement
  • Explain and apply the basic tools of quality management
  • Explain acceptance sampling concepts
  • Explain the basic concepts of benchmarking
  • Explain the Malcolm Baldrige National Quality Award criteria
  • Explain quality auditing principles
  • Summary of quality management and continuous process improvement



A minimum of 12 and a maximum of 25 participants is recommended for this interactive seminar.



Managers and project managers, who need to develop and implement quality and quality improvement plans, and intact quality teams


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